Patient Care Delivery with DocEngage
DocEngage Features in Details
Loyalty
DocEngage fosters lasting, dedicated, loyal relationships with your patients by reaching out to them consistently. It helps reward patient on the basis of loyalty points which can be used as a discount or cross selling/up-selling of the services/product and helps strengthen Patient connect and Winback over a period of time.
Membership Cards
DocEngage allows you to define membership for each patient and validity for each membership. Once you have set up validity period for club card and particular card you have assigned to patient. It automatically provides you the validity period with expiry date for particular membership.
Referral Network
The feature provides full CRM lifecycle management of the referral network of doctors. Manage lists of prospects, communicate with referral network, track and update status. It enables keeping track of referrals, status of doctor engagement and empowers marketing with data and analytics to maximize the referrals from the network.
Patient Feedback
DocEngage helps you to track your patient satisfaction as well. Here, Patient receives auto generated feedback form and which patient fills and submit. DocEngage provides reports based on satisfaction score as well.
Patient Follow- up
Follow-up is key to develop patient confidence and trust. During follow-up one has to be accurate with last encounter details. Any ignorance can affect patient trust on Doctor as well as Hospital/Clinic. But, with DocEngage this never happens. DocEngage not only facilitate appointment booking for follow-up as well as provide one common point for patient's last encounters.
Patient Retention
DocEngage helps you to track your patient satisfaction as well. Here, Patient receives auto generated feedback form and which patient fills and submit. DocEngage provides reports based on satisfaction score as well.
Patient Reactivation
DocEngage allows you to define membership for each patient and validity for each membership. Once you have set up validity period for club card and particular card you have assigned to patient. It automatically provides you the validity period with expiry date for particular membership.
Centralized Appointment Management
DocEngage provides you robust Schedule Management module, which will eliminate your hassle to manage centralized appointments for your chains of clinics. DocEngage has Calendar, which is assisted with ROTA implementation which aid in appointment booking for provider as per their schedule in different clinics. Track the status of appointments with visible indications. Most importantly, manage Doctor's schedule and patient time together for rescheduled appointments.
Billing Management
DocEngage offers comprehensive web- based medical billing solution which can generate invoices, track all payments , advance payment and refund extra paid amount, etc., without any hassles. It provides easy way to do bill for patients and relieves providers to focus on patient care. Apart from this aids you to monitor your revenues for administrative perspective.
Distributed Inventory/ Pharmacy Management
Inventory/Pharmacy is key business making service of Hospitals/Clinics. But channelizing it with clinical services is challenging job for every hospital/clinic. So, considering this need, DocEngage provides very unique feature i.e inventory/pharmacy management. This helps multi chain clinics to manage stock at each clinic level. DocEngage empowers you with extensive list of actions like Add Products, Purchase entry, Indent request, Indent transfer, Purchase order, Sales return and Purchase return with easy clicks and action in software.
Integrated Laboratory
With DocEngage integrate your laboratory with patient records and billing and get a seamless coordination between care delivery and laboratory operations. Laboratory module will make provider's as well as lab technician's job easier as all what they need to do is a click. Further more, DocEngage assists you with master data for all lab test with upgraded range and method of test.
Asset Management
Monitor your assets, which is one of your huge investment for business. Manage your assets in terms of location and details like Date of Purchase, Specifications, Location of the Equipment, AMC and Count etc. Prevent your investment breakdown with given link for particular information for equipment maintenance. Along with these book appointments for your assets too.
Reports and Analytics
Provides 150+ reports and excellent analytics to analyse the performance of your practice. All reports are actionable and allows you to check the details in depth with given link for particular information. Reports are related to patient, appointments, inventory, income, received payments, and assets. These reports can be configured for your business context and workflow, relationship with customer and staff, and accounts. DocEngage also helps you in tracking down the whole clinic expenses.
Expenses
DocEngage helps you in tracking down the whole clinic expenses. While capturing expenses need to capture amount and mode of payment. Expenses reports help you to understand your clinic performance. Measure your revenues in contrast with your expenses.
Automated Emails
DocEngage integrated emails within software to provides you end of the day report with Total appointments, Total completed appointments, and Total bill amount. These emails are not only for providers or clinic staff but also for patient. Hospitals/Clinics can communicate with their patients also. With emails, be always connected with your patients.
Home Care
Providing quality Healthcare at home is easy with DocEngage and making Primary Health Care accessible. DocEngage helps clinic to track down the whole home care since the time doctor gets call for home visit till service is delivered.
Care Plan
Helping you value your patients care, DocEngage allows care providers to add care plan for patient and measure the outcomes when care gets delivered to the patient. Care Plan helps to continuously monitor the effectiveness of care given to the patient.
Electronic Health Record
Complete medical records including vitals, SOAP Notes, Medical family History, e-Prescriptions, Investigations, Medical Notes, Medical Files, Case Sheet print. Every aspects of EHR sections are well structured and also allows to configure according to the specialty and Doctors preference.
SOAP Notes
DocEngage allows capturing SOAP integrated in the clinical notes according to the HL7 standards facilitating interoperability. These notes can be easily accessed and retrieved aiding the Patient care.
Personal Health Record
DocEngage allows patient to maintain patient as well as patients family health record at one place. Allows patient to access patient health record online and update health profile. Patient can book appointment for follow up and can directly connect to doctor.
HomeCare Appointment Management
DocEngage has customized calendar for HomeCare appointment booking and it is being centrally managed. Schedule appointments for clinics located multi-city. Build your customer base pan India with DocEngage.
Speciality Specific Triage Team
Create speciality specific Triage for HomeCare, make Triage perform actions on appointments and let every HomeCare booked appointment verified multi-levels.
Triage Workflow
Triage Team will perform as per triage workflow and complete the triage process. Coordinate and communicate and lastly book appointment for verified patient. All these process is efficiently supported by DocEngage.
Patient Area Locator With Assisted Map
For HomeCare, it is difficult to search for patient home. Unnecessary delay will waste Doctor's time and affects patient's satisfaction too. So, with DocEngage designed feature get patient location accurately. Doctor can reach on time and deliver services on time.
Specifically Coded Communication
All SMS that will be communicated in Triage process and HomeCare appointment booking are designed with simpler text that communicate clear message. These messages shoots immediately the action is performed.
HomeCare Enabled EHR in Mobile
With Mobile app, HomeCare services now be captured efficiently and easily. Save your HomeCare visit and patient details efficiently in mobile. Manage your HomeCare appointments anytime anywhere. Manage your patient's record.
Customized Care Plan With High level Access Control
Create condition and treatment specific care plans. Care plan allows to add activities as per different speciality for particular patient. This care plan is assisted with multi level access control. So actions performed in care plan will depend on access given and will be traced anytime.
Visiting Consultant Management
In HomeCare, the Visiting consultant calendar will be managed effectively. They will be added and removed as per their engagement with organization. Provide access to perform action as per the need. Manage their invoices and track their actions.
Maximum Efficiency In Rerouting
Reroute your Doctor efficiently whose Homecare Appointment got cancelled. Manage Doctor schedule and fix appointment instantly. Save Doctor's time and organization's money that will be wasted for cancelled HomeCare appointments.
HomeCare Enabled Billing System
For HomeCare, provider will give receipt. Then user will generate receipt for the same in system to complete the loop. This billing system will help you to keep track of all invoices for HomeCare visit.
Corporate Hospital Tie-up With Clinics For HomeCare
The DocEngage facilitate the Hospitals tie-up with clinics for HomeCare. Now, the hospital will directly refer to clinic and patient will be added. Enhance your collaborations effectively with DocEngage.
Medicine Home Delivery
Medicine home delivery is coordinated with HomeCare visit. The Doctor would prescribe medicine that will be delivered at patient's home. The entire process will be facilitated by DocEngage software with multi level verification and status.
Promoting Outreach Program
DocEngage helps clinics/ Care providers in analyzing the consumer behavior patterns to engage, recommend adequate health services. And also helps in promoting outreach program through mass SMS and Emails. It enables you create promotions, select right group of patients, and monitor the impact of the marketing activities.
Opportunity Management
Maximize the return in your practice by tracking the best ideas and generating more leads. Manage your outreach campaign and evaluate the effectiveness by capturing the response from each campaign and know the need of your leads, which helps you to understand target market for you.
Identify Care Opportunities
DocEngage helps you to reach your prospects by automating the entire process. It leverage intelligent technology to proactively identify patients who need recommended care and initiate customizable notifications regarding visits, tests, procedures or other follow-up care.
Leads to Sales
DocEngage gives means to receive and react to leads in real-time and get the best contact advantage with prospects. DocEngage helps to track whole life cycle of lead and track down the conversion rate of leads. And also allows to track down the futuristic lead as well, which can be easily converted as patient.
Patient Awareness Programs
Educate and create awareness among your patients and leads by giving them relevant information about the product/service or any new feature. Post treatment reminders can be sent to patient directly through clinician.
Patient 360° View
DocEngage delivers a role based, real time active dashboard of each customer, integrating information from all data and content systems. To gain the holistic outlook pull together the pieces of information that are relevant for a specific customer and specific interaction and use it as the best marketing tool.
Website widgets Integration
DocEngage provides widgets for appointment and lead. These widgets you can integrate with your website and Facebook. Lead helps you in directly providing the all prospect data. Appointment widgets helps your patient/ lead to directly book an appointment for doctors based on their availability.