No:1 Healthcare CRM for business & brand impact, patient awareness & patient engagement.
Why Hospitals/ Clinical data needs to be integrated with patient relationship?
Today’s healthcare system are disintegrated, the HIS/EHR are not talking to CRM leading to loss of intelligence about patient, inability to do preventive health, inability to provide right set of health information to patients, missed business growth areas etc. There is clear need that clinical data and relationship system integrated to provide meaning engagement to patients.
What Hospital can expect from DocEngage CRM?
DocEngage enterprise class platform includes Patient, Consumer and Physician Engagement solutions to create meaningful engagement & relationship with patients, physicians, measurable return on Investment, transform patient happy index & create huge impact on revenue & topline.
Differentiate yourself from competition by the importance of patient focus.
Patient Engagement with personalized communication by DocEngage CRM & EHR
Single view of patient from sources: demographic, clinical & social for deeper relationship
Revenue Increase, Launch new services or product to very specific affinity patient group
DocEngage CRM Benefits
Patient Centric Call
Helps you to you transform Traditional Call Center to Patient-Centric communication.
Reduce Marketing Cost
Run targeted & personalised campaign only on channels that are relevant to your patients.
Patient Retention and Win-back
Patient Dropout, Patient Concern Analytics helps to bring patient win back.
Helps hospitals to identify Opportunities, turn opportunity into lead and helps in conversion.
Engage right patient with the right offer on right services through right channel at right time.
Create intelligent health awareness to Patients and remind Prevention is better than cure.
Increase Patient Bring Back
With meaningful engagement, bring the appropriate patients who is not in contact with hospitals.
Build Patient Journey
Hospitals can implement programs that deliver timely, relevant information to Patients and Improves trust.
By loyalty value programs for what patient wants and the services that they actively use and directs benefits to them.
Boost transaction by offering relevant Cross-sell and Upsell to patients based on historical data or buying behaviour similar patients.
Measure Marketing ROI
Measure marketing campaigns against reportable return on investment (ROI) and empower marketing team to the next level.
Chronic care plan & engagement
Time based care plan with monitoring, tests, medication, activities enables engagement with patient and improves outcome & satisfaction.
- Referral Management - Complete referral management solution
- Suspect Management - Customer Data/New Customer Acquisition
- Patient Retention - Loyalty Value Program, Clinical care & Health outcome
- Dynamic Segment - Meaningful segmentation on Opportunities, Leads and Patients
- Long Term Care Coordination - Long term care plan communication and engagement with patients
- Sales Life Cycle Management - Manage opportunity, prospects, follow ups, funneling till conversion
- Patient Engagement - Education, Preventive Health, Health Awareness, Clinical data & communication
- Outreach & Marketing - Upsell, Cross sell or New service or Product launch targeted to right set of audience
- Patient Feedback & Actionable Workflow - Patient Opinion and Feedback on various levels and complete workflow to create actions and resolution
- DocEngage CRM Integrates with other healthcare systems seamlessly. Enabled in web, mobile & tablet platforms