How Our Call Center CRM is different from others?
Understands Leads, Patients, Clinical Terms. Excellent Patient Engagement with Reduction of 100's+ Manual Excels
Modernised Agent Monitoring, Effective Interactions, Ticketing between Departments are Efficiently done
Great Patient Engagement: Engages leads and patients rightfully by providing them awesome service within SLA
What We Offer For Hospitals?
Superb Lead/Patient Experience
" Sweet experience for your leads and patients by instant solution and easier coordination with other clinical teams "
Modern and Elegant User Interface
" Very modern & elegant UI, Process & Workflow to match the current hospital market trends. Very simple to use "
HandShake by Advanced Ticketing
" Seamless handshake between teams by events and tickets, this eliminates 100+ excels, phone calls & emails "
Call Center Features
Click to Call
Patient Context & Engagement
Ticketing to Hospital Teams
Automatic Log Call
Patient Appointment Booking
Call Activity Reports & MIS
Call Transfer & Missed Calls
Why you need a Call Center CRM made for Hospitals?
We have complete Interaction workflow, when any patient or lead is calling on boardline number then call route to your call center team. They can see patient & lead information on screen itself with prevision call and visit history. In DocEngage we can manage the complete life cycle like activity track, enquiry type, distribution etc..
DocEngage allows you to manage your custom disposition for each call & activity as per your business model. Day wise you can get the analytics, how many call received, out of that how many was junk and how many enquiry lead get generated from that call.
During the call, feedback or patient experience, any point of time patient is not happy with service, he can create the ticket with multiple option like call, feedback, complaint etc.. In case if the concern is not solved within the time frame, it's gone for escalation to next level management
DocEngage is a true health care crm software, and we are not providing services to any other industry, Since we have both EHR and CRM component you can run the patient engagement. Based on the patient specific condition and any other data, which led to high patient satisfaction and increases patient experience
DocEngage enables to automate your sales process, you can get the lead from the various Chanel to one platform. Id assigned to your marketing team. They can qualify the lead, if lead is qualified, they will assign to the sales team. Since sales team has all the information in CRM, itself, it helps them to convert this lead as a patient.
Inbound/ Outbound Call Integration
As a part of the call center Integration we are taking care for both Incoming and outgoing call workflow, Your call center agent can make a lead and call patient for CRM itself and update all the conversation, same way if any lead/patient call is landed to HCRM, if we have the integration.