Call Center CRM

Integrated With IVR

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Call Center Software

How Our Call Center CRM is different from others?

Understands Leads, Patients, Clinical Terms. Excellent Patient Engagement with Reduction of 100's+ Manual Excels

Modernised Agent Monitoring, Effective Interactions, Ticketing between Departments are Efficiently done

Great Patient Engagement: Engages leads and patients rightfully by providing them awesome service within SLA

What We Offer For Hospitals?

Superb Lead/Patient Experience

Superb Lead/Patient Experience

" Sweet experience for your leads and patients by instant solution and easier coordination with other clinical teams "

Modern and Elegant User Interface

Modern and Elegant User Interface

" Very modern & elegant UI, Process & Workflow to match the current hospital market trends. Very simple to use "

HandShake by Advanced Ticketing

HandShake by Advanced Ticketing

" Seamless handshake between teams by events and tickets, this eliminates 100+ excels, phone calls & emails "

Call Center Features


Inbound & Outbound Call

Click to Call

Screen Popup

Screen Pops

Patient Context & Engagement

Patient Context & Engagement

Interactions & Ticket Tracking

Interactions

Disposition

Dispositions

Ticketing to Hospital Teams

Ticketing to Hospital Teams

Inbound & Outbound Call

Engagement History

Automation Workflow

Automatic Log Call

Lead Assignment

Lead/Patient Assignment

Automation Workflow

Patient Appointment Booking

Disposition

Call Activity Reports & MIS

Lead Assignment

Call Transfer & Missed Calls


Why you need a Call Center CRM made for Hospitals?


Interaction

Interaction

We have complete Interaction workflow, when any patient or lead is calling on boardline number then call route to your call center team. They can see patient & lead information on screen itself with prevision call and visit history. In DocEngage we can manage the complete life cycle like activity track, enquiry type, distribution etc..

Disposition

Disposition

DocEngage allows you to manage your custom disposition for each call & activity as per your business model. Day wise you can get the analytics, how many call received, out of that how many was junk and how many enquiry lead get generated from that call.

Ticketing

Ticketing

During the call, feedback or patient experience, any point of time patient is not happy with service, he can create the ticket with multiple option like call, feedback, complaint etc.. In case if the concern is not solved within the time frame, it's gone for escalation to next level management

Patient Engagement/Experience

Patient Engagement/Experience

DocEngage is a true health care crm software, and we are not providing services to any other industry, Since we have both EHR and CRM component you can run the patient engagement. Based on the patient specific condition and any other data, which led to high patient satisfaction and increases patient experience

Digital Sales

Digital Sales

DocEngage enables to automate your sales process, you can get the lead from the various Chanel to one platform. Id assigned to your marketing team. They can qualify the lead, if lead is qualified, they will assign to the sales team. Since sales team has all the information in CRM, itself, it helps them to convert this lead as a patient.

Inbound/ Outbound Call Integration

Inbound/ Outbound Call Integration

As a part of the call center Integration we are taking care for both Incoming and outgoing call workflow, Your call center agent can make a lead and call patient for CRM itself and update all the conversation, same way if any lead/patient call is landed to HCRM, if we have the integration.