How to Improve Patient Experience in Hospital
Conversations. Patient For Life.
With India’s recent dominance in adopting healthcare technology solutions, it has become imperative to integrate existing bits and pieces of the IT solutions talk to each other for an effective and efficient quality patient care. In today’s scenario, hospitals are with different pieces of systems such as Hospital Information System (HIS)/HMS, Electronic Medical Records (EMR), Laboratory Information System (LIS), Appointment Systems, Silo CRM, Lead Generation Systems etc; facing large issue of over seeing the unified single view of patient health data which is critical to provide meaningful patient care and patient engagement by various touch points in and out of the hospital.
The only way these pieces of silo software are surviving today is by hiring additional manpower in the hospital, keeping large data sets in many excel sheets and numerous mails and phone calls between teams; hence it is a far cry to think about patient experience. However, modern HCRM like DocEngage solves these problems very intelligently and stitching these pieces together to make a new picture of digital healthcare & patient experience.
In Recent trends, many hospitals have started focusing value based care and patient experience by making systems to work together. The patient experience by enlarge happens in variety of touch points & point of care in the hospital and also outside the hospital.
For Example - Diabetic patients in the waiting area can be educated by sharing relevant content such as What lifestyle changes you can make to lower the risk of diabetes? or 10 min Yoga poses to help you combat diabetes.
To achieve this level of integration, we need to focus on Interoperability. The Office of the National Coordinator for Health Information Technology (ONC) defines interoperability as, the ability of a system to exchange electronic health information with and use electronic health information from other systems without special effort on the part of the user.
In simple terms, it allows the healthcare provider an instant access to the entire patient’s health data from various sources to provide services meaningfully both inside and outside the hospital
For example – A patient books an appointment for any preventive health check through a call center >> this information can then be fetched from HIS into HCRM >> which can send a registration form and a payment link on the patient’s mobile number and email ID. This will help in reducing the waiting time and formalities can be done much before the patient arrives in the hospital.
Another example - HCRM has the capability of identifying targeted audience for various wellness programs like Substance Abuse, Preventive Whole Body Check-up, etc. Such audiences can then be sent promotional educational content through their chosen mode of communication.
DocEngage HCRM is built on health cloud, HL7 FHIR compliant, Restful APIs, Conforms to clinical standards by govt of india; ministry of health, HIS Connectors, EHR Connectors which makes it really easy to integrate with other HIS & EMR’s. The unification of data which gives immense capability to the CRM for patient centric variety of engagement with patients and thus improve the overall experience.
Our Motto: Packaging, Integrating & Analysing Patient Data from Appt, Billing, EHR, HMS systems in a Single CRM leverages pathways a large scope of patient engagement and experience. DocEngage HCRM co-exists with other systems very efficiently.
If you want to improve Patient Experience of your hospitals, reach out to us, we tell you the story of success from many of our customers. Contact Us
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